MediaCT is your go-to partner for commerce website maintenance. It's very important to us that expert help always be available for any questions or malfunctions. Although we are committed to quality, these issues do arise occasionally. And when they do, you want to get back on track as fast as possible in order to minimize the impact on orders, conversion and turnover. That's why we offer 24/7 support.
Specialized Help Desk
Our help desk staff are online commerce experts. They will answer your questions and can take direct action if necessary, reacting promptly and effectively.
During office hours, you can always reach an expert immediately by phone or email. However, even outside office hours, we are available through our emergency number. You can count on us, 24/7.
As a company, you must improve yourself constantly to stay ahead of the competition. We have the know-how and drive to make you successful. We can help you realize your ideas. We are proactive, involved and think along with you. 24/7 support is part of our MOSS service (MediaCT Optimization and Support Service). Besides 24/7 support, we can also help develop your commerce site in set blocks of time, using the same developers each time. Interested? Learn more about our MOSS service plans.
What to Expect from MediaCT
- Dedicated developers
- Guaranteed availability at fixed times
- Competitive hourly rates
- 24/7 expert emergency support
- Monitoring of your commerce site
What We Stand For
We stand behind what we do and are proud of our work. Improving quality is an integral part of our work. We do this by remaining critical, investing in team harmony and focusing on our specialties.
Expert In-House Team
With over 10 years of experience, we know all the ins and outs of online commerce. MediaCT consists of a team of experienced, enthusiastic, innovative, open-minded experts. Our entire development team is in-house, as we believe in a strong team that works together closely.
Best of Breed
No jack of all trades, master of none. We specialize, while collaborating with the best agencies in the industry. Thanks to our many partnerships, we remain objective and flexible. What we do, we do well. And what we can't, we leave to the other experts.
Direct, Transparent Communication
Our company doesn’t have a hierarchy or layers of management. When you do business with us, you get one-on-one contact with everyone involved. You can put your trust in us; we are committed to honesty and sincerity. We want the best for your business.